We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can log in on http://destreeparis.returnscenter.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
For our customers in Paris, you can return or exchange free of charges your product directly at our store : 3, rue du 29 juillet in Paris
Europe (excluding UK): mandatory prepaid 10€ labels for returns Europe (excluding UK). Please log in on http://destreeparis.returnscenter.com to start your return request.
- USA and United Kingdom : mandatory prepaid 20€ labels for returns. Please log in on http://destreeparis.returnscenter.com to start your return request.
- Rest of the world : mandatory prepaid 20€ labels for returns. Please log in on http://destreeparis.returnscenter.com to start your return request.
From the moment we receive your return it can take up to 15 days for it to be processed. Once a return is approved the value of the purchase will be refunded by the same method you made the original payment and does not include shipping costs.
You will receive an email confirmation of refund once we have confirmed reception and condition of the articles.
Damages and issues
Please inspect your order upon reception and contact us immediately at email@example.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
DESTREE will bear cost for shipping and returns in this situation.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.