Refund policy

Delivery

Metropolitan France:

  • Orders over €180 qualify for free shipping.
  • Delivery time is typically 2 to 4 working days from the date of order.
  • A tracking number is provided for each shipment.

International Shipping:

  • Shipping charges apply for international orders.
  • Delivery is estimated to take 5 to 7 working days from the date of order.
  • Each order is accompanied by a tracking number.

Return

General Return Policy:

  • Customers have a 14-day return window from the date of receipt.
  • To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also necessary.

Process for Returns:

  • Returns can be initiated at our DESTREE Paris Returns Center.
  • Upon approval of a return, we will provide a shipping label and detailed instructions for the return.
  • Items must be returned as per the instructions; unrequested returns will not be accepted.
  • For any return-related queries, please reach out to hello@destree.com.

In-Store Returns in Paris:

  • Products can also be returned or exchanged directly at our Paris store, located at 3, rue du 29 juillet.

Charges for Return Shipping:

  • For returns within Europe (excluding UK), a €10 prepaid label is required.
  • For returns from the USA and the United Kingdom, a €20 prepaid label is required.
  • For returns from other international locations, a €20 prepaid label is also required.

Refund Procedure:

  • The refund process may take up to 15 days from the receipt of the returned item.
  • Refunds will be issued to the original payment method and will not include shipping costs.
  • Customers will be notified via email once the refund has been processed.

Final Sale Policy for Sale Items (Outside EU):

  • Please note that sale items are considered final sale and are non-refundable when shipped outside the EU.