GUNTHER LILAC PASSEMENTERIE
Shipping & returns
Shipping costs are free for any orders over €180 in Metropolitan France, where we deliver within 2 to 4 working days from the date of purchase.
Abroad, shipping costs are charged and the delivery is estimated within 5 to 7 working days from the date of purchase.
Upon shipment, we will provide you with the tracking number of your package.
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can log in on http://destreeparis.returnscenter.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
- For our customers in Paris, you can return or exchange free of charges your product directly at our store: 3, rue du 29 juillet in Paris
Europe (excluding UK): mandatory prepaid 10€ labels for returns Europe (excluding UK). Please log in on http://destreeparis.returnscenter.com to start your return request.
- USA and United Kingdom: mandatory prepaid 20€ labels for returns. Please log in on http://destreeparis.returnscenter.com to start your return request.
- Rest of the world: mandatory prepaid 20€ labels for returns. Please log in on http://destreeparis.returnscenter.com to start your return request.
From the moment we receive your return it can take up to 15 days for it to be processed. Once a return is approved the value of the purchase will be refunded by the same method you made the original payment and does not include shipping costs.
You will receive an email confirmation of refund once we have confirmed reception and condition of the articles.